Field Service Technician
About The Position
The Field Service Technician repairs and services equipment and attachments to high quality standards, working independently with minimal direct supervision. The role includes routine maintenance and safety inspections, diagnosing and repairing equipment, ordering required parts and materials, maintaining accurate service records, and keeping the workspace, service vehicle, tools, and equipment safe and clean. Technicians provide professional, honest customer and coworker communication and complete assigned virtual and in-person training. Overnight travel may be required.
Requirements
- At least two years of industry experience.
- Class A or B CDL, or the ability to obtain a Class A or B CDL.
- Strong mechanical skills and aptitude.
- Strong diagnostic abilities and mindset.
- Good communication skills and safe work habits.
- Ability and experience to perform repairs for all major equipment systems.
- Working knowledge of equipment operations and mechanical functions.
- Provide personal tooling smaller than one-inch drive.
- Ability to work with minimal supervision.
- Proficient understanding of hydraulic pressure and flow.
- Proficient in Ohm’s law.
- Proficient in the use of a digital multimeter.
- Ability to speak and listen; stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the workday; frequently lift or move items over 50 pounds.
- Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Responsibilities
- Champion safety and ensure all work is completed safely.
- Perform routine maintenance and safety inspections, and create deficiency repair lists.
- Plan the methods and sequence for assigned maintenance.
- Research and order parts and materials required for maintenance.
- Complete repairs efficiently and effectively and confirm all assigned repairs are finished.
- Return unused parts and materials according to established methods.
- Maintain a safe, clean workspace and service truck; power wash and clean equipment and attachments as needed.
- Maintain legible records of notes, time, parts, supplies, and outside purchases, following established record-keeping methods.
- Document the complaint, cause, and correction for all repairs.
- Follow company policies, procedures, and methods; care for shop and truck tools, equipment, and vehicles in the technician’s possession.
- Communicate professionally and honestly with coworkers and customers, provide strong customer service, and advocate for Company Wrench and its equipment brand.
- Complete assigned training, which may be virtual or in person and may require overnight travel.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with match
- Paid time off and vacation
- Paid birthday holiday
- Short- and long-term disability
- Growth opportunities
- Paid training
- Monthly profit-sharing bonus
- ESOP plan
- Health and wellness program
- Discounts on products and services
- Relocation assistance for qualified candidates
- Uniforms provided
- Career advancement opportunities and promotion from within
- Paid continuing education, including manufacturer hands-on and web-based training
- Clean and professional work environment
- Apprenticeship program
- Competitive wages
- Tool reimbursement program
- Annual $150 voucher toward work boots
- Company-provided service vehicle, fuel card, credit card, laptop, and cell phone
- Long-term job security
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
