Field Service Tech

Duravant•Wood Dale, IL

30d•$32 - $48•Onsite

About The Position

The Field Service Technician delivers equipment lifecycle services to optimize OEM packaging equipment performance, including installation, start-up and commissioning, preventive maintenance, emergency repairs, audits, and training. The technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades and modernization. The role requires a self-motivated, professional, energetic, positive, and disciplined person who can work in time-pressured and intensive environments. nVenia is a packaging machinery manufacturing and service organization in Wood Dale, Illinois, bringing together Duravant packaging leaders Arpac, Hamer-Fischbein, and Ohlson Packaging to provide packaging equipment integration, products, and customer support.

Requirements

At least five years of experience troubleshooting and repairing electro-mechanical machines in the field.
Knowledge of mechanical, electrical, and pneumatic components.
Ability to interpret complex technical information involving mechanics and electronics, including schematics.
Knowledge of AB CompactLogix PLC and RSLogix500/5000 programming, including minor PLC program modifications and network access for troubleshooting and program uploads/downloads.
AB PanelView HMI programming knowledge.
Variable Frequency Drive (VFD) parameter configuration skills.
Servo drives and motors configuration skills.
Microsoft Windows Office Suite, terminal emulation software, and networking communication skills.
Analytical problem-solving and root-cause determination ability.
Ability to make timely, informed decisions considering facts, goals, constraints, and risks.
Ability to manage time and resources to achieve objectives.
Effective written and verbal communication skills.
Travel up to 80%, including overnight travel as necessary.
Ability to work scheduled off-hour and weekend emergency support rotations.
Ability to sit, stand, walk, talk, hear, and use hands to handle or touch objects or controls; occasionally climb and work at heights, stoop, bend, reach above the shoulders, and lift, push, or pull up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor's degree in Mechatronics desired.
Degree in EE, EET, EECS, or Industrial Electronics is a plus.
Military experience is a plus.
PLC integration experience is a plus.
Experience with robotics and industrial robot applications is beneficial.

Responsibilities

Conduct customer-site service calls for installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training.
Perform mechanical and electrical modifications, including PLC program changes and servo drive configuration.
Meet with customer contacts at site visits to explain job scope and completed work.
Train customer personnel on equipment sequence of operations, functionality, and general maintenance.
Meet service delivery goals for response time, first-time fix, and customer satisfaction.
Communicate with field service management and internal service support to resolve customer issues.
Provide off-hour and weekend emergency technical support on a scheduled rotation.
Document service activities accurately and promptly.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend required training classes and technician meetings.
Follow industry, company, and customer safe working practices.
Travel extensively to customer sites.