Field Service Tech ll

Light & Wonder•Reno, NV

About The Position

As a member of Light & Wonder’s Field Service team, the Field Service Tech installs, maintains, and troubleshoots gaming products at customer sites. The role supports electronic gaming machines (EGMs), electronic table games (ETGs), and related equipment while following Gaming Commission requirements and company standards, policies, procedures, and safety practices. It is customer-facing and may involve occasional overnight travel. The position operates in a highly regulated gaming and lottery business. Employees may be required to obtain and maintain gaming or other licenses, undergo background investigations or security checks, and meet standards required by law, regulation, or contract. Employment is contingent on meeting requirements relevant to the role. The job description is not all-inclusive, and other job-related tasks may be assigned.

Requirements

At least 21 years of age.
Valid driver’s license and ability to obtain and maintain gaming licenses as required.
One year of experience assembling, testing, and repairing electronic gaming devices; or six months of such experience plus a related gaming school certificate of completion; or equivalent experience.
Ability to perform basic troubleshooting to isolate and correct problems down to an assembly level.
Basic knowledge of electricity, electronics, and mechanics of gaming-type devices.
Basic understanding of network communication and network troubleshooting.
Ability to lift and carry 50 pounds regularly for short distances.
Ability to climb ladders, bend, kneel, and crouch to perform installation tasks.
Ability to transport heavy equipment using proper moving devices.
Safe and proper use of hand and power tools.
Basic knowledge of PC operation and security risks related to PC operation.
Basic Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Ability to read and understand Light & Wonder schematics and service manuals.
Ability to maintain good customer relations internally and externally.
Ability to quickly develop basic knowledge of current Light & Wonder gaming devices to the assembly level.
Good problem-solving skills.
High school diploma or equivalent.
Consent to a due diligence/background investigation as a prerequisite to employment, to the extent permitted by law.

Nice To Haves

College-level electronics training.

Responsibilities

Perform preventative maintenance on EGMs, ETGs, and related equipment in accordance with Gaming Commission and company standards and specifications.
Verify proper EGM and ETG operation through diagnostic tests, software settings, and functional testing.
Navigate the Management Terminal daily to verify EGM status.
When applicable, assemble and prepare accessories for installations according to change orders.
Complete accurate incident reports in accordance with Gaming Commission and company standards.
Maintain clear and precise maintenance records and detailed daily and weekly technical logs.
Follow Light & Wonder Field Service standards, policies, procedures, and safety procedures, including vehicle safety, loading games, ladder use, and electrical safety.
Keep tools and equipment in safe, proper working condition.
Stay current with Light & Wonder Field Advisories and eLearning.
Review customer issues with management and the technical lead as they arise.