Field Service Tech ll

Light & Wonder•Reno, NV

10d

About The Position

Light & Wonder is seeking a customer-facing Field Service Tech to install, maintain, and troubleshoot gaming products at customer sites. The role is part of the company's Field Service team and supports electronic gaming machines (EGMs), electronic table games (ETGs), and related equipment while meeting Gaming Commission and company standards. The position performs preventative maintenance, diagnostic and functional testing, software-setting checks, and equipment-status verification. It also involves documenting service activity, preparing installation accessories when applicable, maintaining tools and equipment, following safety procedures, and keeping current with company advisories and training. The technician reviews customer issues with management and technical leads as they arise. Occasional overnight travel may be required. Applicants must meet applicable gaming-license and background-investigation requirements. The job description notes that duties may include other related tasks and responsibilities beyond those listed.

Requirements

Be at least 21 years of age.
Maintain a valid driver’s license and be able to obtain and maintain required gaming licenses.
Have one year of experience in the assembly, testing, and repair of electronic gaming devices; alternatively, have six months of experience and a related gaming school certificate of completion, or equivalent.
Perform basic troubleshooting to isolate and correct problems down to an assembly level.
Have basic knowledge of electricity, electronics, and mechanics of gaming-type devices.
Have a basic understanding of network communication and network troubleshooting.
Be able to lift and carry 50 pounds regularly for short distances.
Be able to climb ladders and bend, kneel, and crouch to perform installation tasks.
Transport heavy equipment using proper moving devices.
Demonstrate safe and proper use of hand tools and power tools.
Have basic knowledge of PC operation and security risks related to PC operation.
Have basic Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Be able to read and understand Light & Wonder schematics and service manuals.
Maintain good customer relations internally and externally.
Quickly develop basic knowledge of current Light & Wonder gaming devices to the assembly level.
Have good problem-solving skills.
Meet applicable regulatory and contractual requirements, which may include background investigations, security checks, and gaming or other licenses.
Have a high school diploma or equivalent.

Nice To Haves

College-level electronics training.

Responsibilities

Perform preventative maintenance on EGMs, ETGs, and related equipment in accordance with Gaming Commission and company standards and specifications.
Verify proper EGM and ETG operation through diagnostic tests, software settings, and functional testing.
Use the Management Terminal daily to verify EGM status.
Where applicable, assemble and prepare accessories for installations according to change orders.
Complete accurate Incident Reports in accordance with Gaming Commission and company standards.
Complete required maintenance records clearly and precisely.
Complete detailed daily and weekly tech logs.
Follow Light & Wonder Field Service standards, policies, and procedures.
Follow safety procedures for vehicle use, loading games, ladder use, and electricity.
Keep tools and equipment in proper, safe, and working condition.
Stay current with Light & Wonder Field Advisories and eLearning.
Review customer issues with management and the technical lead as they arise.
Perform other job-related tasks and responsibilities as requested.