Field Service Technician

Ametek, Inc.•Horsham Township, PA

About The Position

The Field Service Technician provides service and customer support at customer locations for the full line of AMETEK Level Measurement Solutions (LMS) products. The role performs operational verification, commissioning, startup, configuration, troubleshooting, preventive and corrective repair, and training on AMETEK LMS products.

Requirements

Bachelor’s degree in Mechanical or Electrical Engineering, or 10+ years of industry experience.
1–3 years of industry-related knowledge and experience; electronics, electromechanical, or instrumentation experience preferred.
Basic technical aptitude and an electromechanical skill set.
Good interpersonal, written, and oral communication skills.
Ability to communicate effectively at all levels of the organization, with outside sales representatives, and with customers.
Ability to meet the physical requirements of safety training courses, including HUET (helicopter underwater escape).

Responsibilities

Travel to land-based job sites within designated home regions.
Provide customer support at locations where products are installed; commission, configure, and evaluate AMETEK LMS product installations.
Troubleshoot product- and process-related issues.
Perform testing functions.
Repair or replace defective parts, or initiate the RMA process.
Prepare and monitor documents sent to customers.
Enter and manage field support cases in the business system related to field service visits.
Communicate site-visit results effectively to customers.
Identify and share product and commercial remarks with the service team, collaborating with sales, product management, engineering, and other internal support teams to resolve or escalate customer issues and concerns.
Identify quality issues for escalation by the service team to appropriate departments.
Perform other duties as assigned.