FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Romeoville, IL

12d•$28 - $47

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses malfunctions, inspects and repairs equipment, verifies repairs, documents work, and communicates repair needs and completed work to customers. The role also involves maintaining a professional image, keeping the service van clean and in working order, protecting customers and the public, and submitting required paperwork and time records.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose problems.
Offer repair solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and make mechanical repairs after analyzing breakdowns.
Document repair descriptions on work orders, including equipment model, serial number, and hour meter reading.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify that they meet specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean, both externally and internally.
Coordinate with operations or the service manager to schedule routine service van maintenance and address other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return work orders, fuel receipts, sublet invoices, and other paperwork to the field service coordinator daily.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m.