Field Service Technician

WOW! Internet, Cable & Phone•Pinellas Park, FL

4d•$22 - $27

About The Position

The Field Service Technician is a hands-on, customer-facing role that installs, maintains, and troubleshoots WOW! internet, phone, and video services in assigned neighborhoods. The technician works independently in the field, resolves service issues, educates customers about their equipment and services, and provides friendly, dependable customer service. The role involves indoor and outdoor work in varied environments and requires following company, FCC, NESC, and OSHA safety and technical standards.

Requirements

Strong customer service and communication skills, including the ability to explain technical information in an easy-to-understand way.
Ability to work independently, manage priorities, and respond to time-sensitive issues.
Comfort using hand tools, testing equipment, and mobile applications.
Ability to accurately maintain records, work orders, and service documentation.
Ability to read maps and navigate assigned service areas.
Availability to work a flexible schedule, including evenings, weekends, and on-call shifts.
Valid driver’s license and good driving record.
Ability to meet the listed physical requirements, including lifting and carrying up to 90 pounds, climbing and safely operating an approximately 28-foot, up-to-75-pound extension ladder, working at heights and in confined spaces, and safely operating a company vehicle.

Nice To Haves

Experience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment.

Responsibilities

Complete new installations, reconnections, disconnections, upgrades, downgrades, and other service changes.
Install and relocate outlets, modems, converters, wiring, and related equipment.
Troubleshoot service issues from customer equipment to the network tap.
Test, maintain, splice, repair, and replace coaxial cable and related components.
Perform network troubleshooting, including ping tests, traceroutes, and speed tests.
Check signal levels, picture quality, voltage, and system performance.
Identify and correct causes of signal degradation or service interruptions.
Educate customers on the proper use of their equipment and services.
Monitor and repair system, drop, and in-home signal leakage.
Maintain system security by securing unused ports, drops, and pedestals.
Complete work orders, service records, logs, and reports.
Maintain assigned tools, equipment, inventory, and company vehicle.
Follow WOW!, FCC, NESC, and OSHA safety and technical standards.
Deliver friendly, professional, and dependable customer service.
Support and train other employees when needed.
Complete other duties as assigned.