Field Service Technician - Power Generation

Ziegler•Des Moines, IA

6d•Onsite

About The Position

Ziegler CAT is hiring an experienced, full-time Field Service Technician to troubleshoot, repair, and maintain Caterpillar power generation equipment and other brands of industrial generators for customers near its Des Moines branch. A company truck is provided. The work involves servicing equipment at customer locations, including gas and diesel engines, generators, transfer switches, switchgear, fire pump engines, and other industrial engine applications. The technician uses independent judgment to repair complex equipment and tools involving mechanical, hydraulic, gas, diesel, and electrical systems. The role requires safe work practices, responsive customer service, collaboration with other technicians, and thorough, timely work-order documentation. The technician must be willing and able to respond to after-hours emergency calls as directed by a supervisor. Ziegler is a third-generation, family-owned Caterpillar dealer founded in 1914, with more than 2,400 employees across over 30 locations in Minnesota, Iowa, and northern Missouri. The company describes its work environment as supportive of career development, work/life balance, and ongoing professional development and training. The stated pay range is $38.00 to $51.00; starting pay depends on skills, experience, education, and location, and the range may vary by 10% depending on the applicant’s location. Full-time benefits include health, dental, vision, and life insurance; 15 days of PTO in the first year with accrual starting on day one; nine paid holidays; a 401(k) plan with company contribution and match; an HSA to which Ziegler contributes up to $1,000 tax-free each year; short- and long-term disability insurance; FSA and EAP; paid parental and funeral leave; a fitness membership discount; education assistance; safety boot reimbursement; provided PPE and uniforms; and tool insurance. The position also provides a company truck and describes the work environment as safe, clean, and friendly.

Requirements

A two-year technical college degree in diesel technology or a related field, or a high school diploma/GED and two years of comparable shop mechanic experience.
At least five years of relevant experience in mechanical, electrical, and diesel maintenance or repair; some field experience is preferred.
Knowledge of electricity and electronics, engine diagnostics, and failure analysis.
Ability to diagnose equipment without supervision and to read, follow, understand, and communicate schematics.
Ability to write and communicate effectively and interact with supervisors, customers, and team members.
Basic computer skills to document work orders and use online diagnostic systems.
Own mechanic tool set.
Ability to maintain a safe and clean work environment, including the service truck.
Willingness and ability to respond to after-hours emergency calls as directed by the supervisor.
Ability to operate equipment safely.
Must have and maintain a clean driving record.
Must pass a DOT pre-employment drug screen and physical because the role is deemed safety-sensitive.
DOT medical card, or ability to obtain one, is required.
Class A CDL, or willingness to obtain one within a defined period.

Nice To Haves

Previous experience working on Caterpillar engines is a plus but is not required.
Some field experience is preferred.

Responsibilities

Troubleshoot and repair electric power generation equipment at customer locations, including gas and diesel engines, generators, transfer switches, switchgear, fire pump engines, and other industrial engine applications.
Use independent judgment to repair complex equipment and tools involving mechanical, hydraulic, gas, diesel, and electrical systems.
Work safely and follow company policies, procedures, and standards.
Respond to customer needs positively, supportively, and promptly to maximize the value of the work performed.
Collaborate with and assist other technicians with troubleshooting and repairs as needed.
Document work orders completely and promptly, and identify and communicate parts needs for inventory.
Respond to after-hours emergency calls as directed by the supervisor.