Field Service Technician

Ags • Cut Bank, MT

8d

About The Position

AGS is hiring a Field Service Technician to support casino gaming equipment at customer locations. The role involves installing and upgrading equipment, performing procedures and maintenance, troubleshooting service incidents, managing parts inventory, completing accurate reports, and providing customer service. Technicians travel to casinos and customers within their territory and participate in a weekly on-call rotation. The role includes training and mentorship and involves hands-on work in varied environments, which may not be climate-controlled. Offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

Requirements

• High school diploma or GED.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work a changing schedule, including mornings, nights, weekends, and holidays as needed.
• Ability to obtain licensing through the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions where AGS operates.
• Ability to walk, stand, bend, and squat for extended periods.
• Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds.

Nice To Haves

• Gaming experience.
• Interest in gaming and casino equipment.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports accurately and on time.
• Provide customer service to internal and external customers.
• Resolve service incidents efficiently and escalate issues when needed.
• Track and maintain necessary parts and inventory.
• Participate in a weekly on-call rotation.
• Follow safety protocols while troubleshooting.
• Travel to casinos and customers within the assigned territory.

Benefits

• Training and mentorship.
• Growth potential.
• Opportunity to work with casino gaming equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED