Field Service Technician (ACT) - Kentucky

Getinge•Frankfort, KY

13d•$32 - $40

About The Position

The Field Service Technician provides professional field service technical support for Getinge Acute Care Therapies products within the assigned territory. The role responds to emergency calls and schedules preventive maintenance visits to meet service agreement obligations, with a focus on quality service and customer satisfaction. The technician also supports service contract renewals and identifies new service contract opportunities to grow the service business in the territory. The position requires strong technical and communication skills, independent management of work schedules, and basic business acumen to communicate effectively with all levels of the organization. The technician provides on-site and telephone support for installation, inspection, repair, and preventive maintenance; documents service activities; assists the Field Sales team; maintains service contracts and company equipment; and follows company policies, procedures, safety requirements, and regulatory requirements. The position requires approximately 40% to 75% travel, including some overnight travel.

Requirements

Associate of Science degree in Electronics, Electro-Mechanical, Biomedical Engineering, or another technical discipline, or equivalent military training or experience emphasizing electronics technology.
Technically proficient in using schematics, systems diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate assigned products.
Effective mechanical and electro-mechanical skills, such as hydraulics, pneumatics, and motors.
Well-organized and able to carry out tasks with minimum supervision.
Able to present service solutions that meet customer needs.
Strong critical-thinking ability.
Customer-oriented with strong interpersonal skills.
Strong verbal and written communication skills.
Basic to intermediate Microsoft Word, Excel, and Outlook skills.
Valid driver’s license.
Able to travel approximately 40% to 75%, including some overnight travel.

Nice To Haves

Two or more years of experience in a field service role in medical devices, technical repair, or a related technical field is strongly preferred.

Responsibilities

Provide on-site and telephone technical service support for installation, inspection, repair, and preventive maintenance of products for customers in the assigned territory.
Maintain positive, professional communication with customers, regional team members, and the Technical Support group.
Document all activities in accordance with Service policies and procedures.
Provide technical assistance to the Field Sales team.
Maintain service contracts in accordance with service policies and procedures, including assisting with identification of potential service contract customers.
Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
Make decisions based on policies and procedures, and refer unresolved customer service issues to the Service Regional Manager.
Adhere to company policies and procedures and comply with safety and regulatory requirements.
Build quality into all aspects of work.
Respond to emergency calls and schedule preventive maintenance visits to meet service agreement obligations.
Support service contract renewals and identify new service contract opportunities in the territory.