Field Service Technician

Federal Mfg•Rocky Mount, NC

74d•Onsite

About The Position

Ossid, a division of Pro Mach, is seeking a talented Field Service Technician to provide technical support and service to customers throughout the complete life cycle of a machine. As a company machinery expert, this role involves advising and assisting customers in identifying operational problems with Ossid overwrap, weigh/price labeling (WPL), and horizontal form fill and seal (HFFS) equipment. The technician will provide innovative solutions to enhance customer operational efficiency and economy. Responsibilities include assembling machines from the ground up, assisting engineering with equipment startups, working with customers during factory acceptance testing (FAT), performing installations at customer facilities, conducting upgrades to existing machines, and providing emergency field service. This position reports to the Service Manager.

Requirements

5 years’ minimum experience in highly skilled technical support and/or building of an electro-mechanical product/system.
Ability to travel up to 70% of the time, mostly domestic.
Excellent interpersonal skills.
Must have mechanical knowledge of how automation works and the ability to assemble machines.
Problem solving and independent judgment skills.
Demonstrated ability to accurately use a variety of measuring instruments and to read and understand engineering designs which includes wiring schematics.
Capable of successfully handling a multi-tasked role.
Ability to read blueprints, (Solidworks, Autocad, etc.)

Responsibilities

Troubleshoot, repair, assemble, install and integrate machinery of a complex and involved design requiring a high level of technical skill/knowledge and independent problem solving skills.
Ensure all established inspection, testing, quality, and operating specifications are met.
Direct and/or supervise customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
Identify and correct machine discrepancies.
Maintain positive customer relationships at all times.
Identify new product opportunities.
Make recommendations for product improvements.
Work from engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
Provide assistance and work support for plant Operations Department receiving and responding to customers’ technical inquiries.
Function as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department to address and resolve inquiries and problems related to installation/integration or repair.
Perform final assembly, quality tests, and delivery preparation of equipment prior to shipment.
Prepare trip reports that update the company as to the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities.