Field Service Technician
About The Position
Concentric LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America. The Battery and Charger Field Technician is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. Training will be provided on the Battery Charger systems.
Requirements
- High School or GED Diploma required.
- Working knowledge of basic AC and DC electrical/electronic theory.
- Mechanical and electrical troubleshooting skills highly desired (considering recent trade school graduates).
- Strong communication, problem solving, and analytical skills.
- Ability to organize his/her own work and work independently, with limited supervision.
- Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
- Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
- Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
- Ability to work collaboratively with other departments toward the greater good of the organization.
- Ability to adapt to a fast-changing environment.
- Travel expected within designated territory, home most nights.
- Must be able to pass a background check.
- Must be able to pass a drug test, our technicians are subject to random drug.
- A valid driver’s license, CDL a plus but not required.
- Willingness to work occasional overtime.
Nice To Haves
- Experience in material handling environment is preferred but not required.
Responsibilities
- Perform routine preventative maintenance.
- Troubleshoot battery and charger systems.
- Perform repairs at customer locations and Concentric shops.
- Respond to client needs in a timely manner, while applying great customer service behaviors.
- Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
- Work safely and follow all safety requirements.
- Work independently or with a team in a professional manner.
- Other duties as assigned by supervisor.
Benefits
- Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
- Three medical plan options with employer premium contribution that start on day one.
- Employee paid dental and vision insurance that starts on day one.
- Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
- Medical and dependent care Flexible Spending Accounts (FSA) available.
- Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
- Company 401K plan with 100% match on the first 4% of employee contributions.
- 8 paid holidays.
- Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
- We offer employee paid accident, critical illness, and hospital indemnity insurance.
- We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
- Training and mentoring – Learn from our experts in the industry.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
