Field Service Technician

Vault Pressure Control LLC•Soldotna, AK

82d•Hybrid

About The Position

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. This role involves working independently to install new products and conduct repairs of Vault Pressure Control equipment, ensuring minimal disruption for customers while managing expenses and maintaining assets. Duties may also include working in the shop during training or when not on service jobs. The position requires handling customer complaints professionally, maintaining effective communication with Company Representatives regarding job procedures and spare parts, and recording critical dimensions to ensure proper assembly. The technician is responsible for shipping correct equipment and tooling to locations for service jobs and preparing Field Service Orders and other required reports after each job. A Tally Book or similar form must be completed to communicate procedures, spare parts, critical dimensions, and customer feedback. Work must be performed safely in compliance with VPC EHS and quality processes, including completing shift reports and logs. Physical requirements include the ability to climb ladders, work in confined spaces, and lift up to 40 pounds. The role involves working 12 to 14-hour shifts, day and night on a rotating schedule, including weekends as needed, along with other duties assigned by management.

Requirements

Minimum of 2 years of field service technician experience.
High school diploma or GED.
Authorized to work in the United States.
Demonstrated good working knowledge of mechanical processes.
At least one year of mechanical, electronic, and hydraulic related experience.
Current valid driver’s license.
Demonstrated good customer service skills, including communication, positive interpersonal, and problem-solving skills.
Demonstrated good organizational skills.

Nice To Haves

Technical, vocational, or military training or related experience.
Surface Wellhead installation and repair experience.

Responsibilities

Perform field installation, service, maintenance, troubleshooting, and repair of surface wellhead systems.
Assemble, service, and repair new, remanufactured, and customer-owned equipment.
Plan and coordinate activities for equipment installation, investigate and resolve customer technical issues, and prevent future operational difficulties.
Provide field service on a 24-hour on-call basis for existing and new customers during scheduled shifts.
Install new products and conduct repairs of Vault Pressure Control equipment.
Control expenses and maintain assets while ensuring no rig lost time for customers.
Handle customer complaints professionally.
Maintain effective communication with Company Representatives on job procedures and spare parts requirements.
Record critical dimensions to ensure assembly compatibility and review product assembly/running procedures.
Ensure correct equipment and tooling are shipped to locations for service jobs.
Prepare and submit Field Service Orders and other required reports after each job.
Complete Tally Books or other forms to communicate procedures, spare parts, critical dimensions, and customer feedback.
Work safely in compliance with VPC EHS and quality processes and procedures.
Complete shift reports and logs.
Climb up and down ladders from work locations.
Work in confined spaces.
Lift up to 40 pounds.
Work 12 to 14-hour shifts, day and night on a rotating schedule and weekends as needed.
Perform other duties as assigned by management.