Field Service Technician

BLM GROUP•Atlanta, GA

25d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The role helps resolve customer issues promptly, demonstrates BLM GROUP software capabilities, and supports positive customer relationships and satisfaction. The position requires up to 100% domestic and international travel, including travel by land or air, as assigned by management. Technicians work primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally in an office environment. The role has no supervisory responsibility.

Requirements

High school diploma required; an associate degree in a technical discipline or comparable military experience is preferred.
2–4 years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and their resolution steps to the BLM corporate office.
Proven customer service skills, with a focus on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and customers of varied roles and seniority.
Ability to meet the physical demands of the role, including lifting or moving 50–70 pounds and performing activities such as standing, walking, climbing, stooping, kneeling, crouching, and crawling.
Ability to travel domestically and internationally, by land or air, as required by management.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document service performed and identify future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties as assigned by management.