Field Service Technician

Ludlum Measurement, Inc (VPI Technology, ADIT, Eljen, WTM, Protean Instr)•Sweetwater, TX

20d•Onsite

About The Position

Ludlum Measurements, Inc. is seeking a self-starter Field Service Technician to join its team in Sweetwater, Texas. The role focuses on improving customer satisfaction, maximizing customer retention, and increasing profitability through field service and customer support. The technician performs onsite installation, repair, maintenance, and testing of technical equipment; diagnoses technical issues; documents work; and makes recommendations based on customer requirements. The role is full-time and in-person, with travel required 1–2 weeks per month and flexibility to adapt to changing work schedules.

Requirements

Proven field service experience.
Ability to lift up to 50 pounds.
Ability to travel 1–2 weeks per month.
Excellent organizational skills and attention to detail.
Beginner electronic technical skills.
Ability to read and interpret schematics.
Ability to troubleshoot, test, repair, and service technical equipment.
Through-hole soldering experience.
Familiarity with and ability to operate an oscilloscope, computers, mobile tools, and applications.
Excellent verbal and written communication skills.
Ability to work flexible shifts and adapt to changing work schedules.

Nice To Haves

Technical degree or certification preferred.

Responsibilities

Provide service and customer support during field visits or dispatches.
Tie workflow to the schedule.
Manage onsite installation, repair, maintenance, and testing tasks.
Diagnose errors or technical problems and determine appropriate solutions.
Produce timely, detailed service reports and document processes.
Operate vehicles safely and use field automation systems.
Follow company files, procedures, and protocols.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations.
Perform other related duties as assigned.