Field Service Technician

Sasser, Inc.•Quincy, IL

23d•$25 - $29

About The Position

The Field Service Specialist delivers high-quality onsite mobile railcar repairs at customer facilities, providing exceptional customer service and ensuring work meets AAR requirements and is supported by accurate, industry-standard billing documentation. This role supports CF Rail Services, a provider of railcar repair and maintenance services for railroads, private car owners, lessors, contract agents, and shippers across North America. The position performs railcar inspections, air brake testing and qualification, and repairs or reconstruction of railcars damaged in railroad service. Work is performed using written instructions, technical drawings, the AAR Field Manual, and related regulatory materials. The role requires successful completion of specified education and formal training, use of required personal protective equipment, travel within an established 200-mile region and for extended periods, and may involve overtime or varied shifts to meet business needs.

Requirements

High school diploma or General Educational Development (GED) credential.
Successfully complete CF Rail Management–coordinated courses with a minimum score of 80%: AAR Billing Repair Card for Interchange Rules, Car Air Brakes (Chalk Talk Two), Guide to Freight Car Air Brakes, and Air Brake Training.
Proficiency in Microsoft Office Suite, BRC generation software, and shop operating systems.
Ability to provide a high level of customer service by phone and through face-to-face interactions.
Ability to work collaboratively with colleagues and customers.
Strong active-listening skills.
Excellent verbal and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
Ability to perform air brake testing.
Ability to operate welding equipment, electrical and pneumatic tools, heavy equipment such as cranes and jacks, forklifts, mobile service trucks, and boom lifts.
Valid driver’s license and ability to drive company vehicles when necessary.
Ability to travel within an established 200-mile region and for extended periods.
Ability to meet the physical demands of prolonged work involving standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained or awkward positions at heights up to 20 feet; climb vertical ladders to staging or suspended platforms; and lift, carry, and set up equipment and components weighing up to 50 pounds.
Must be medically certified to wear a respirator and able to wear one for prolonged periods.

Responsibilities

Successfully perform and maintain all Field Service Technician job functions.
Conduct air brake diagnostic testing, address identified issues, and qualify brake systems in accordance with AAR specifications.
Inspect railcars for mechanical defects.
Perform basic pre-repair, in-process, and post-repair freight car inspections and repairs.
Use the AAR Field Manual and related regulatory materials proficiently.
Repair and reconstruct railcars damaged in railroad service using written instructions, technical drawings, and acquired institutional knowledge.
Successfully complete the position’s education and formal training requirements.
Wear required personal protective equipment in designated areas.
Provide high-quality onsite mobile repairs and accurate, industry-standard billing documentation.

Benefits

Comprehensive medical, dental, and vision insurance, including HSA and FSA accounts with employer contributions toward an HSA.
Company-paid disability and life insurance.
401(k) plan with company match and additional end-of-year funding.
Paid vacation time tiered based on tenure, personal time, and sick days.
10 paid holidays annually.
Paid parental leave for new parents and a monetary gift toward a 529 education account.
Confidential Employee Assistance Program.
Training and tuition reimbursement.
Community service opportunities and charity match opportunities.
Employee recognition programs and celebrations.