Field Service Technician

Kenworth Louisiana•Shreveport, LA

18d

About The Position

A Field Service Technician maintains and repairs machinery, equipment, and heavy-duty vehicles at customer sites. The technician diagnoses issues, performs repairs and routine maintenance, and works independently in varied environments to minimize customer downtime. The role requires strong technical and problem-solving skills, safe and efficient equipment handling, and clear communication with clients, including detailed documentation of work performed. The position involves travel between customer and branch locations and operation of a field service truck equipped with front and rear camera systems and GPS tracking. Work may involve exposure to weather, moving machinery, grease, electrical currents, dust, dirt, and other environmental factors. The schedule may require on-call availability, work before and after normal hours, and significant overtime in some cases.

Requirements

Degree or certification from an accredited post-secondary school, plus 2 or more years of related experience and/or training.
Obtain a valid driver's license and meet the company's insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform work described on repair orders efficiently and accurately, following dealership and factory standards.
Diagnose most malfunctions and perform repairs according to OEM guidelines.
Coordinate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer's request.
Inspect assigned vehicles to determine whether additional safety or service work is needed or recommended.
Notify the service advisor immediately when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Supervise assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain an efficiency of 90% or higher.
Perform other duties as assigned.