FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Waco, TX

15d

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician inspects and diagnoses equipment problems, completes mechanical repairs, verifies repairs through testing, and documents work performed. The role also involves communicating with customers about repair needs and completed work, maintaining a professional image and a clean service van, coordinating routine van maintenance, protecting customers and the public, and submitting required paperwork and time records daily. The work environment varies among an office, job sites, and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to determine malfunctions and diagnose problems.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns before making mechanical repairs.
Record complete repair descriptions on work orders, including the equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean, both inside and outside.
Coordinate with operations or the service manager when the service van is due for routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call time in to the service administrator by 9:00 a.m.