Field Service Technician

Tri - Lift Industries Inc. • Burlington, NC

9d • $26 - $35

About The Position

Tri-Lift Industries, Inc. is a third-generation family business and a material handling equipment and solutions provider serving North Carolina, South Carolina, and Virginia. The company represents CLARK, BYD, and Liugong forklifts, as well as aerial equipment and solutions. It describes its mission as being a trusted long-term material handling partner through industry-leading products and services, guided by values of passion, professionalism, integrity, and teamwork.

The Field Service Technician promotes goodwill and accountability with customers through professional conduct and superior customer service. The technician diagnoses equipment problems, recommends and performs repairs or modifications, and completes scheduled maintenance. The role also involves documenting service calls, maintaining company equipment and a clean, hazard-free service van and work area, managing vehicle service and parts inventory, and providing personal tools needed to perform the work. The typical schedule is 8:00 AM to 4:30 PM. Compensation is listed at $26–$35 per hour.

Requirements

• High school diploma or equivalent.
• Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, co-workers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Provide and maintain personal tools required to perform equipment service duties.
• Pass a pre-employment drug test.
• Have a valid and current driver's license; driving record will be reviewed by the insurance company for eligibility for a company vehicle.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
• Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
• Perform equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Document each service call and repair accurately and neatly, including necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and hazard-free.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide and maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and hazard-free.
• Cooperatively perform additional duties assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card.
• Tablet and laptop.
• 401(k) plan with a 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED