Field Service Technician
About The Position
Tri-Lift Industries, Inc. is seeking a Field Service Technician to provide service and repair support for material handling equipment. The role promotes goodwill and accountability with customers through professional conduct and superior customer service. The technician analyzes and diagnoses equipment problems, recommends appropriate repairs, performs equipment repairs and modifications, and completes scheduled maintenance. Service calls and repairs must be documented accurately and neatly. The technician maintains company equipment and the service van, keeps the vehicle’s service and parts inventory secure and in order, and provides and maintains the personal tools needed to perform service duties. The work area must be kept clean and hazard-free. The technician also performs additional duties assigned by management. The typical schedule is 8:00 AM to 4:30 PM. Tri-Lift Industries is a third-generation family business and a material handling equipment and solutions provider representing CLARK, BYD, and Liugong forklifts, as well as aerial equipment and solutions, across North Carolina, South Carolina, and Virginia. The company describes its mission as being a trusted long-term material handling partner and identifies passion, professionalism, integrity, and teamwork as its core values.
Requirements
- High school diploma or equivalent.
- At least three years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
- Effectively communicate with customers, co-workers, and management.
- Understand service and training manuals and schematics.
- Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
- Have a positive attitude and good organizational and communication skills.
- Provide and maintain personal tools required to perform equipment service duties.
- Pass a pre-employment drug test.
- Hold a valid and current driver's license; driving record is reviewed by the insurance company for eligibility to use a company vehicle.
Nice To Haves
- Knowledge of electrical and industrial battery charger repair.
Responsibilities
- Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
- Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
- Perform equipment repairs or modifications.
- Perform scheduled equipment maintenance efficiently.
- Document each service call and repair accurately and neatly, including necessary paperwork.
- Maintain the serviceability and accountability of company equipment.
- Keep the company service van clean, orderly, and hazard-free.
- Secure and maintain service and parts inventory in the company vehicle.
- Maintain personal tools needed to perform equipment service duties.
- Keep the work area clean and hazard-free.
- Perform additional duties as assigned by management.
Benefits
- Competitive compensation and paid time off.
- Extensive hands-on training and advancement opportunities.
- Company uniforms.
- Company vehicle and gas card for road technicians.
- Tablet and laptop.
- 401(k) plan with a 4% company match.
- Medical, dental, and vision insurance.
- Company-paid short- and long-term disability insurance.
- Company-paid life insurance, with additional purchase options.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
