Field Service Technician

Tri - Lift Industries Inc. • Reidsville, NC

9d • $26 - $35

About The Position

Tri-Lift Industries, Inc., a third-generation family business and material handling equipment provider, is seeking a Field Service Technician. The company represents CLARK, BYD, and Liugong forklifts, as well as aerial equipment, across North Carolina, South Carolina, and Virginia.

The technician promotes goodwill and accountability with customers and provides professional, high-quality customer service. The role involves diagnosing equipment problems, recommending and completing repairs or modifications, and performing scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and a clean, safe service van, and manages service and parts inventory. Technicians are expected to maintain the personal tools needed for the work and perform additional duties assigned by management.

The typical work schedule is 8:00 AM to 4:30 PM. The listed hourly range is $26–$35.

Requirements

• High school diploma or equivalent.
• Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Ability to communicate effectively with customers, co-workers, and management.
• Ability to understand service and training manuals and schematics.
• Ability to safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Must pass a pre-employment drug test.
• Must have a valid, current driver’s license; driving record will be reviewed by the insurance company for eligibility to use a company vehicle.
• Technicians are expected to have their own tools.

Nice To Haves

• Knowledge of electrical and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
• Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
• Make equipment repairs or modifications.
• Perform scheduled equipment maintenance efficiently.
• Document each service call and repair accurately and neatly, including the necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and free of hazards.
• Secure and maintain service and parts inventory in the company vehicle.
• Maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and free of hazards.
• Perform additional duties cooperatively when assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians.
• Tablet and laptop.
• 401(k) plan with a 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability.
• Company-paid life insurance with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED