Field Service Technician

PackSmart•West Chicago, IL

17d•Onsite

About The Position

PackSmart is a growing packaging equipment and supply company looking to add a flexible and dependable General Service Technician to perform a full range of service duties ranging from in-house maintenance and tool repair. This position includes a variety of responsibilities, which provides vast experience throughout the service department. The ideal candidate would have 2+ years in service repair. Compensation is $21-$24/hour commensurate with experience. PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going. Core Values: Willing to Learn & Adapt Positive & Engaging Finds a Better Way Collaborative Do What’s Right We are seeking candidates who embody these core values daily, challenge the status quo and propose more efficient ways to excel in their roles. As a PackSmart Service Technician, you will support customers by performing on-site repairs to their packaging equipment, assisting with in-house repairs (i.e. tools/machines sent to PackSmart by the customer), as well as participate in installations and demos to support machine sales for the company.

Requirements

Must demonstrate the ability to repair and troubleshoot equipment issues
Knowledge of mechanical and electrical (High & Low Voltages) concepts
Understand the basic principles of Sensors, Switches, Relays, Servos, & PLC’s
Ability to work in challenging and time-sensitive situations
1-3 years in a maintenance setting or trade school degree/certificate
Valid driver’s license (Company vehicle provided)

Nice To Haves

2+ years in service repair

Responsibilities

Complete daily field service repairs on customers’ packaging equipment
Packaging equipment including, but not limited to: Stretch Wrappers, Case Sealers, Strapping Machines/Hand Tools, Shrink Systems, Balers, Palletizers, Bagging Machine, etc.
Collaborate with the Sales Team to support machinery sales
Complete large machine installation projects with other Service Technicians
Perform planned maintenance on customers’ equipment
Complete service tickets at the end of each service call documenting the visit, including service performed, service time, travel time and parts required.
Work directly with customers to resolve equipment issues
Obtain parts information and submit parts requests to Service Coordinator to aid in completing repairs
Maintain On-site Demo Equipment