Field Service Technician

OWL Services•Ashland, OH

8d•$24 - $26

About The Position

OWL Services is a sales, installation, program management, and service provider for retail, commercial, fleet, aviation, marine, and emergency power generation companies across the U.S. The Field Service Technician services and installs electronic equipment, including security, point-of-sale, and EV charging equipment. The technician troubleshoots, inspects, replaces, and repairs electro-mechanical devices; performs EV charger testing and reporting; identifies performance issues and fixes ground faults; and completes service and maintenance requests professionally and on time. The role requires reviewing work orders, manuals, and drawings and using testing devices and hand and power tools. The technician may be temporarily assigned to other geographic areas to support installations and upgrades. The role includes a 24/7 on-call rotation and overnight travel of up to 30–40%. Work takes place indoors and outdoors and involves moderate to strenuous physical exertion.

Requirements

Mechanical aptitude and troubleshooting skills.
Ability to work independently and strong problem-solving skills.
Strong attention to safety and willingness to follow safety protocols.
Ability to travel overnight up to 30–40%.
High school diploma or equivalent.
Good driving record.
Ability to travel and possess air travel documents such as a REAL ID or passport.
Proficiency using a computer and smartphone.
Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.
Ability to climb a ladder and lift or carry up to 70 pounds.

Nice To Haves

One or more years of experience working in an electrical capacity.
Experience with POS systems such as Verifone or NCR.
Experience with alarms.

Responsibilities

Troubleshoot, inspect, replace, and repair electro-mechanical devices, including cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
Manage EV charger testing requirements, including torque, thermal imagery, insulation (megger), and performance reports.
Locate system performance issues and fix ground faults.
Complete service requests and maintenance repairs in a timely and professional manner.
Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
Use testing devices and job-related hand and power tools.
Provide support for new installations and upgrades when temporarily assigned to another geographic area.
Participate in a 24/7 on-call rotation with other technicians in the area.
Perform other duties as required.