Field Service Technician

Reliable Transmission Service•Jacksonville, FL

69d•$28 - $40•Hybrid

About The Position

The Field Service/Truck Shop Technician performs on-site service and repair of customer vehicles, both in the field and at a RTS facility. RTS provides online training modules and certified instructor-led training paths to help technicians become Allison Certified.

Requirements

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Must own basic tools.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Ability to discuss all job issues with customers; Maintain professional image and personal skills; Good representation of the company.
High school diploma or general education degree (GED), desired; and one to three years of truck, or heavy equipment experience and/or training, or equivalent combination of education and experience.
General mechanical ability
Use of laptop, windows operating knowledge
Ability to diagnose and repair 12-24 voltage electrical systems and modules
DOC software knowledge. (DOC training available)
Good reading, writing, and verbal skills
Strong comprehension skills

Nice To Haves

Not Allison certified, no worries, RTS has your back with online training modules available and certified instructor led training paths to get you the additional skill set to become an Allison Certified Technician.
CDL class B with P endorsement preferred but not required at hire

Responsibilities

Follows all policies and procedures
Receive schedule of daily assignments from supervisor
Drive company vehicle to customer site to perform repairs
Meet with customer to discuss the vehicle’s problems or symptoms
Diagnose using Ohm/volt meters, break out harnesses and Allison DOC ECT
Notify supervisor and customer of vehicle and transmission repairs needed
Repair and/or replace vehicle wiring and other components as needed to repair vehicle
Perform in chassis transmission repairs as needed
Remove and replace transmissions as needed
Maintain parts inventory on company assigned vehicle
Maintains company vehicle to company standards and provisions
Recommend to customer additional repairs needed while working on vehicle
Read and use all technical information available
Follow diagnostic charts
Perform chassis driveline inspections and complete driveline runout checks
Maintain current and up to date knowledge level through the use of SIL’s, E-learn, manuals, etc. desired (provided)
Must own American made tools to perform all jobs necessary to all jobs assigned
Use of Allison literature and special tools (provided)
Organized record keeping or some filing may be required
Other duties may be assigned