Field Service Technician

Xylem•Meridian, ID

About The Position

The Field Service Technician performs field service activities at customer sites safely, efficiently, and professionally. Depending on the business unit, the technician troubleshoots, repairs, installs, and maintains mechanical, electrical, hydraulic, pneumatic, diesel, and other specialized equipment. The role also includes preventative maintenance, parts inventory management, identifying and resolving equipment and safety issues, completing service documentation, and delivering excellent customer service. The technician works independently in varied field environments and supports multiple customer locations, systems, and technologies as required. The position involves travel to customer sites, which may vary by division and location; overnight travel may be required. The technician operates a company vehicle and must meet applicable driver, DOT, medical, and background screening requirements. The estimated pay range is $28 to $33 per hour, with starting pay dependent on skills, experience, and work location. Xylem is a global water solutions company with 23,000 employees operating in over 150 countries. The company develops technology solutions for water usage, conservation, and reuse and promotes inclusion and belonging. Employees may participate in Xylem Watermark, the company's paid volunteer program, and employee resource groups.

Requirements

High school diploma or GED.
Valid driver's license and an acceptable driving record that meets company standards.
Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
Ability to obtain and maintain a DOT Medical Card, if required.
Mechanical, electrical, diesel, hydraulic, pneumatic, fusion, or related technical knowledge, depending on business unit requirements.
Strong troubleshooting, critical-thinking, and problem-solving skills.
Ability to work independently with minimal supervision.
Excellent communication and customer service skills.
Proficiency with Microsoft Office applications and mobile technology.
Ability to analyze technical information and communicate findings clearly.
Ability to learn new equipment, systems, and technologies.
Ability to develop effective solutions in dynamic field environments.
Ability to successfully complete required driver, DOT, medical, and background screening requirements.

Nice To Haves

0–2 years of technical, mechanical, electrical, diesel, or related field service experience.
Prior customer-facing experience.
Experience with mechanical equipment, electrical systems, diesel, hydraulics, HVAC, automotive, industrial equipment, pumps, fusion, or related technical fields.

Responsibilities

Promote and maintain a safe work environment for employees, customers, and contractors.
Troubleshoot, repair, install, and perform preventative maintenance on customer- and company-owned equipment.
Diagnose mechanical, electrical, hydraulic, pneumatic, diesel, and other equipment issues as applicable to the business unit.
Manage parts inventory and maintain accurate service documentation.
Identify, communicate, and address safety concerns at customer sites.
Provide high-quality customer service as a primary point of contact in the field.
Complete service reports and required documentation accurately and on time.
Demonstrate accountability, innovation, and ownership in daily work.
Collaborate with team members while also working independently.
Support multiple customer locations, systems, and technologies as required.
Travel to customer sites and operate a company vehicle.