Field Service Technician - NYC Metro Area
About The Position
The Field Service Technician installs, services, and provides technical support for ScentAir environmental fragrance systems. The coverage area includes Southern New York, Connecticut, Delaware, New Jersey, and Eastern Pennsylvania. The position is based out of a home office and requires frequent travel to client sites, generally about 40% of work time and sometimes more. Overnight travel is typically required one to three nights per week; weekends are typically not required. The technician installs and maintains systems that disperse fragrance into designated areas, performs diagnostics and basic repairs, conducts property surveys and equipment specifications according to scope of work, and completes technical documentation. The role also includes following up with customers, completing scheduled work with minimal supervision, and communicating by email and Microsoft Teams. A company vehicle, tools, phone, laptop, travel and meal allowance, and company Amex card for expenses are provided. ScentAir describes itself as a growing business-to-business company focused on scent marketing, with more than 50,000 clients in over 120 countries. The company says its culture is committed to employee growth and success.
Requirements
- 3–5 years of field experience as a mechanical or service technician using small hand tools.
- Ability to work independently and adapt to changing priorities.
- Basic understanding of HVAC mechanical systems.
- Excellent troubleshooting and diagnostic skills.
- Previous customer-facing experience.
- Solid written and oral communication skills.
- Ability to travel frequently within a reasonable radius; overnight travel is typically required one to three nights per week.
- Ability to meet the role’s physical demands, including frequently standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving up to 50 pounds.
Nice To Haves
- Ability to read and interpret building plans and blueprints.
Responsibilities
- Travel to client sites to install and service environmental fragrance systems.
- Follow up with customers receiving service to verify that expectations are achieved.
- Perform prescribed preventive maintenance on equipment installed at client locations.
- Perform basic diagnostics and repairs on installed equipment.
- Conduct onsite property surveys and specify equipment as instructed in the scope of work.
- Prepare, complete, and submit technical documentation according to company guidelines.
- Complete tasks according to installation and service schedules with minimal supervision.
Benefits
- Company vehicle and tools provided.
- Travel and meal allowance.
- Company Amex card for expenses provided.
- Company phone and laptop provided.
- Competitive pay.
- Medical, dental, vision, and life insurance.
- Company-matched 401(k).
- Paid time off.
- Enhanced holiday schedule and a floating holiday to use at the employee’s discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
