Field Service Technician - Tampa, FL Metro

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

6h•$30 - $45•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician to provide technical support and expertise to customers in the Tampa, Florida metro area. The role involves installing, repairing, performing preventive maintenance on, and qualifying water purification systems, as well as providing backup support to neighboring territories. A company vehicle is provided. The position includes occasional overnight travel and additional travel for training, team meetings, and territory coverage. Expense reports are submitted every two weeks. Work may be required outside normal business hours, including overtime, and clinical customers may require emergency service at night, on weekends, or on holidays. Applicants must be eligible to work in the United States; work authorization sponsorship is not offered.

Requirements

High school diploma or GED; alternatively, a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
At least 3 years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; alternatively, a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
Ability to meet the stated physical demands, including lifting up to 66 pounds without assistance and moving or maneuvering up to 165 pounds with assistance.
Visual acuity of 20/40 corrected vision or better in each eye and both eyes, with the ability to distinguish red, green, and yellow.
Availability for occasional overnight travel, travel for training and territory coverage, and work outside normal business hours, including overtime and emergency nights, weekends, or holidays.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background or experience.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, basic power tools, drills, test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills and a customer-focused approach, including ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a passion for delivering outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including computer use for inter-equipment communications and software uploads, use of iPad and iPhone, and ability to use field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely professional service, including preventive maintenance during the month due, installations within two weeks after a site is ready, customer-requested repairs, and system validations or qualifications as required.
Follow customer site rules and regulations and maintain good housekeeping while on site.
Complete work orders and related documentation accurately and in detail, and close work orders daily.
Provide customers with documentation of completed work, including service reports, meter verification reports, and routine maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate with customers in advance, adapt schedules to repairs, and communicate professionally with internal and external customers.
Notify the manager when scheduling affects customer satisfaction or prevents work from being completed within the requested timeframe.
Maintain physical consignment inventory according to standard operating procedures and prescribed value limits, keeping physical and documented inventory accurate.
Keep tools and test equipment in proper working order and calibrated.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom-engineered system installations with support from the supervisor, manager, or Custom Systems Team.
Travel overnight occasionally and travel within an expanded territory for training, team meetings, and coverage or support.
Submit expense reports every two weeks.
Provide service outside normal business hours, including overtime and emergency night, weekend, or holiday coverage, as business and customer needs require.