Field Technician I - Tampa, FL
About The Position
Lumen is hiring a Field Technician I to support network and critical infrastructure in Tampa, Florida. The role manages and replenishes assets and materials; coordinates shipping and receiving; and maintains tools, test sets, and network equipment, including fiber optic transmission, lightwave multiplexing, and AC/DC power equipment. The technician assists with installation, provisioning, testing, maintenance, changes, and decommissioning across network and customer-premises equipment and transport, Ethernet, SONET, and IP network layers. Work includes troubleshooting equipment, replacing defective modules, tracking and repairing spares, locating and protecting underground facilities, and supporting network restoration. The technician also performs level 1 preventive maintenance and inspections on equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns the systems and applications used for tickets, provisioning, time tracking, materials, and inventory. The role requires updating installation and inventory records, logging work and trouble-ticket details, completing system transactions, and providing status reports and escalation information to management. The technician evaluates performance against area or national objectives and, with manager support, identifies areas for improvement. On-call rotational coverage, standby, callouts, dispatch, and overtime are required as dictated by business needs.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience including at least 1 year in network monitoring, installation, or maintenance/repair.
- Entry-level technician experience or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber optic cable, right-of-way, and as-builts.
- Maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
- Availability for rotational 24x7 on-call coverage, standby, callouts, dispatch, and overtime as required by business needs.
Nice To Haves
- At least 2 years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Manage assets, process deliveries, replenish consumables and on-site or truck materials, and coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, electronic equipment, and network equipment.
- Troubleshoot network equipment, remove and replace defective equipment or modules, coordinate resources to isolate issues, and help restore the network.
- Identify potential network problem areas and respond proactively to help ensure network integrity.
- Assist with installation, changes, decommissioning, and testing of network technologies, including Edge Compute, Wavelength, fiber optic transport, Ethernet, SONET, and IP network layers.
- Assist with installation and testing of network and customer-premises equipment, including delivery and installation of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform DC power installations, including tertiary and BDCBB installations, and AC power work on a limited basis.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other corporate systems and applications.
- Update installation and inventory records, complete system transactions, enter time and trouble-ticket logs, and provide assignment status updates and problem reports to management.
- Evaluate individual performance against area or national performance objectives and, with manager support, identify areas for improvement.
- Perform other duties assigned by management.
- Support rotational 24x7 on-call coverage, standby, callouts, dispatch, and overtime as dictated by business needs.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks supporting physical, mental, emotional, and financial wellbeing.
- Bonus structure, including short-term incentives, long-term incentives, and/or sales compensation; details are discussed during the selection process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
