Field Service Technician - Atlanta, GA West Metro

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

1d•$30 - $45•Onsite

About The Position

MilliporeSigma is hiring a Field Service Technician to provide technical support and expertise to customers. The role involves installing, repairing, maintaining, and qualifying water purification systems throughout the Atlanta, Georgia metro area, with backup support for neighboring territories as needed. A company vehicle is provided. The position includes occasional overnight travel and additional travel within an expanded territory for training, team meetings, and territory coverage. The work schedule may extend beyond normal business hours, including overtime, and may require emergency service at night, on weekends, and on holidays. Expense reports are submitted every two weeks. The position does not offer work authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

High school diploma or GED, and at least 3 years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; alternatively, a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering field.
Eligible to work in the United States; the position does not offer sponsorship for work authorization.
Ability to meet the physical demands of the position, including lifting 66 pounds without assistance and moving or maneuvering up to 165 pounds with assistance.
Ability to push and pull using force up to 60 pounds and perform the listed movements and postures, including standing, walking, reaching, bending, kneeling, squatting, crawling, and climbing.
Ability to occasionally wear a half-mask respirator.
Corrected visual acuity of 20/40 or better in each eye and both eyes, with ability to distinguish red, green, and yellow.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background or experience.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, power tools, drills, qualification test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills, a customer-focused approach, and ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a commitment to outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including computer use for equipment communications and software uploads, use of iPad and iPhone, and use of field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely professional service, including preventive maintenance, installations, repairs, and system validations or qualifications, while following customer site rules and housekeeping practices.
Complete work orders and related documentation accurately and in detail, and close work orders daily.
Provide customers with appropriate records of completed work, such as service reports, meter verification reports, and routine maintenance documentation.
Maintain an accurate daily schedule, communicate with customers in advance, adapt to repair needs, and communicate courteously and professionally with customers and internal teams.
Notify the manager when scheduling affects customer satisfaction or prevents work from being completed within the requested timeframe.
Maintain physical consignment inventory according to standard operating procedures, including value limits and accurate records.
Maintain tools and test equipment in proper working order and calibrated condition.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Assist with custom-engineered system installations with support from the supervisor, manager, or Custom Systems Team.
Travel within the territory and occasionally overnight, including for training, team meetings, and support of other territories.
Submit expense reports every two weeks.