Field Service Technician

The Raymond Corporation•Reno, NV

3d•Onsite

About The Position

Raymond West is seeking a Field Service Technician to repair and service customer equipment, maintain effective relationships with customers and colleagues, represent the company, meet or exceed productivity goals, and follow Raymond West and OSHA safety guidelines. The company provides end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door, rentals, parts, and service. The role is field-based and involves daily travel within an assigned territory. Technicians receive a company vehicle and fuel card for vehicle expenses. The employee must be insurable by Raymond West and able to pass a pre-employment physical and drug screen. The position is non-sedentary and includes work at job sites where construction may be underway. The hourly pay range is $24.00–$51.56; the offer may depend on factors such as relevant experience, education, and work location.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills and fluency in reading, writing, and speaking English.
Strong organizational and time-management skills; ability to manage time efficiently and work independently.
Proficiency with Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with groups and maintain effective working relationships with employees, coworkers, managers, customers, and other technicians.
Customer-oriented, professional, self-motivated, flexible, and able to follow direction and Service Department procedures.
Ability to work off-hours as needed, take on additional responsibility, and work as part of a team.
Ability to pass certificates appropriate to the position; Raymond Level 1 Certified or working toward certification when applicable.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems.
Mechanical ability and ability to write routine reports and correspondence.
Ability to perform basic arithmetic and apply common-sense understanding to written, oral, or diagrammed instructions.
Valid driver's license with no more than the allowable number of points on record when applicable, and ability to be insured by Raymond West.
Maintain personally owned tools to the approved minimum tool list and additional tools required by duties and certification level.
Maintain a clean, neat, and professional appearance and continue self-development and training.
Ability to fulfill essential job functions with consistent alertness and in a safe manner.
Ability to pass a pre-employment physical and drug screen.
Ability to travel daily within assigned territories and work out of town as necessary.
Ability to frequently lift or move up to 50 pounds and perform the described physical tasks, including reaching, climbing, balancing, stooping, kneeling, crouching, and crawling.

Responsibilities

Repair equipment that Raymond West sells and services.
Maintain and update technical skills and training; train other employees as needed.
Maintain a profitable billing level and meet productivity goals.
Follow Service Department procedures and communicate with the assigned Field Supervisor.
Complete paperwork transactions accurately, neatly, and on time.
Explain available options to customers before proceeding with work.
Maintain the tools needed for repairs and scheduled service work.
Complete jobs within quoted time limits when applicable.
Keep the company vehicle clean and orderly, and maintain assigned parts inventory when applicable.
Represent the entire company and maintain good working relationships with customers, peers, and management.
Pass Raymond certification and recertification when applicable.
Maintain knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving the employee or a customer.
Account for all available working time and coordinate overtime with the assigned supervisor.
Follow the Employee Handbook and safety procedures, and use good safety judgment.
Work out of town as necessary and work overtime or off-hours as business needs dictate.
Perform other duties and projects assigned by Service Supervisors or Managers.