Field Service Technician - Custom Automation Machinery

Arthur G Russell Co•Bristol, CT

19d

About The Position

The Field Service Technician delivers installation, service, maintenance, repair, and upgrades for automated machinery systems and critical production equipment at customer sites. The role requires experience with capital equipment, custom automated machinery, or industrial machine building in industries such as medical devices, pharmaceuticals, food processing, consumer products, automotive, packaging, or other industrial sectors. The technician applies mechanical, electrical, pneumatic, and automation knowledge to promote reliable operation and minimize customer downtime. Work must meet quality standards, design requirements, and completion schedules while controlling costs. The position involves setting up machinery, troubleshooting systems, performing preventive maintenance, supporting engineers, documenting work, training technicians and operators, and coordinating parts and service schedules. It also includes travel to customer sites, adherence to safety and quality procedures, participation in continuous improvement, and maintaining an orderly work area. This is a full-time role. Typical onsite hours are Monday through Friday, 7:00 a.m. to 3:30 p.m.; schedules vary during service calls. Overtime may be required as needed at the direction of the department manager. Travel may reach 75%, including occasional short-notice domestic and international travel.

Requirements

Strong understanding of hydraulic and pneumatic systems.
Knowledge and proficiency with programmable logic controllers (PLCs).
Excellent troubleshooting and problem-solving abilities.
Ability to read and interpret blueprints and schematics.
Knowledge of fits and tolerances, precision measurement, and proper fit and alignment of mechanical assemblies.
Hands-on experience with bearings, shafts, rollers, pulleys, sprockets, chains, drive systems, motors, gearboxes, and related mechanical components.
Ability to set up and operate fabrication equipment, including drill presses, millers, lathes, rotary tables, and sheet metal equipment.
Ability to machine parts to a tolerance of +/- .003 inch.
Good communication skills and ability to work in a team.
Ability to present information effectively and respond to questions from managers and customers.
Ability to manage schedules efficiently and meet service-call deadlines.
Ability to travel domestically and internationally to customer sites.
Valid driver's license and US passport.

Nice To Haves

3–5 years of hands-on experience in field service, industrial machine assembly, custom machinery or equipment manufacturing, machine building, mechanical fabrication, or industrial maintenance.
High school diploma.
An associate degree or certificate in Advanced Manufacturing, Mechatronics, Electrical Engineering, or a related field.
Proven experience as a Service Technician or in a similar role installing, troubleshooting, and maintaining equipment critical to manufacturers' production lines.

Responsibilities

Set up and configure new automation machinery, ensuring systems operate and meet performance standards.
Diagnose and resolve mechanical, electrical, pneumatic, and software problems in automated systems.
Conduct inspections and preventive maintenance.
Work with engineers to understand project requirements and provide technical support.
Maintain accurate records of maintenance, repairs, and system performance.
Train technicians and operators on products, processes, and equipment.
Communicate problems promptly to a supervisor or purchasing agent.
Anticipate parts requirements and requisition components based on historical knowledge and production schedules.
Work collaboratively to maximize productivity and quality.
Maintain an orderly work area and clean it at the end of the day.
Attend work punctually and accurately record job times.
Participate in continuous improvement efforts and apply knowledge gained from Lean training.
Participate in job reviews when appropriate.
Follow company policies and safety and security procedures.
Perform activities in accordance with the AGR Quality System and ISO procedures.
Travel to customer sites as needed, including short-notice travel.