Field Service Technician

Ags • Las Vegas, NV

3d

About The Position

AGS is seeking a Field Service Technician to install, upgrade, maintain, and troubleshoot casino gaming equipment. The role involves providing customer service to internal and external customers, completing accurate and timely reports, managing parts inventory, and escalating service issues when needed. Technicians travel to casinos and customers within their territory and participate in a weekly on-call rotation. The position includes training and mentorship and involves hands-on work in varied environments, which may sometimes be non-climate-controlled. Offers are contingent on successful completion of a background check, drug screen, and human performance evaluation (HPE).

Requirements

• High school diploma or GED.
• Valid driver's license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work a sometimes-changing schedule, including mornings, nights, weekends, and holidays as needed.
• Ability to obtain licensing through the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which AGS operates.
• Ability to walk, stand, bend, and squat for extended periods.
• Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds.

Nice To Haves

• Gaming experience.

Responsibilities

• Install and upgrade gaming equipment and perform related procedures.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports accurately and on time.
• Provide high-quality service to internal and external customers.
• Resolve service incidents quickly and efficiently and escalate issues when needed.
• Track and maintain necessary parts and inventory.
• Participate in a weekly on-call rotation.
• Follow safety protocols, including when troubleshooting in high-energy environments.
• Travel to casinos and customers within the assigned territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED