Field Service Technician
About The Position
This position is responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups. Using company guidelines, performs onsite preventive maintenance and routine repair after installation. Candidates must reside in Odessa, Texas or surrounding area. Work week and shift: 7AM to 4PM, Monday through Friday. Some daily overtime and weekend work may be required, not to exceed 14 hours daily. Compensation package offered: Competitive hourly rate and quarterly bonus eligibility. New hire orientation is provided. On the job training on processes, procedures, and product assembly. Immigration sponsorship is not provided for this position. Company provides all required PPE and includes reimbursement for steel toes shoes and prescription safety glasses.
Requirements
- Must have a valid DOT Medical Certification Card
- Must have a valid Driver's License
- Must have an acceptable driving record to meet company safe driving standards and policies.
- Able to lift at least 40lbs
- Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment
- Proficient in MS Outlook and Excel
- High mechanical aptitude
- High accuracy in data entry
- Strong interpersonal skills to effectively interact with customers and various levels of management.
- Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules
- Basic analytical and problem-solving skills
- Must be able to travel daily away from the shop daily.
- Speak, read, and write English fluently
- Follow all safety policies and company-wide safety requirements
- Predictably and regularly attend work and be punctual
Nice To Haves
- High level of analytical and problem-solving skills
- Vocational/Technical training or certification, or equivalent experience.
- 5 years of experience performing moderately complex installations independently and or in teams.
- 5 years of experience in strong customer service relations, including the ability to explain and train.
Responsibilities
- Delivery of equipment to location
- Trouble shoot and repair equipment at the field location
- Install and troubleshoot equipment
- Perform onsite preventive maintenance and routine repair after installation
- Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment
- Inspect all materials, components, subassemblies, etc. to assure they meet the accepted quality standards
- Install and troubleshoot communication equipment
- Read and follow work instructions, work orders, production drawings and sample assemblies, or receive verbal instructions regarding duties to be performed
- Process and submit customer service transactions such as service tickets accurately
- Provide accurate and timely information regarding availability of in-stock items
- Answer basic inquiries from customers providing basic technical product and applications support
- Refers customers to local sales representative for further sales & service requests
- Drive a company vehicle and makes deliveries to customer locations
- Obtains signatures for deliveries made, as required
- Develop good working relationships with customers through frequent and professional written and verbal communication
- Communicate professionally & effectively with customers when delivering both good and bad information
- Participate in Lean events with active involvement in CI initiatives
- Report unsafe acts or conditions to supervision immediately as noticed
Benefits
- Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!
- Competitive hourly rate and quarterly bonus eligibility
- Company provides all required PPE and includes reimbursement for steel toes shoes and prescription safety glasses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
