Field Service Technician

Burroughs•Noblesville, IN

24d

About The Position

As a Burroughs Service Technician, you will install, maintain, and repair multi-vendor cash automation and self-service equipment. You will diagnose and resolve technical issues, provide clear communication and follow-through to deliver a strong customer experience, and manage tools, parts, and inventory accurately. The position provides training and hands-on experience with a range of banking and retail transaction technologies. Regular travel within an assigned local or regional territory is required, primarily same-day driving, with occasional overnight stays. Company vehicles are provided for business use. Work schedules may vary based on customer needs; technicians generally work full-time hours, with possible evening, weekend, overtime, or on-call support. The posting and advertised pay range cover Field Service Technician levels 1 through 3, with compensation based on skill, experience, and competency in similar roles.

Requirements

Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently and as part of a team.
High school diploma or equivalent.
At least 21 years of age.
Valid driver’s license and at least 2 years of driving history.
Valid NRT Gaming License, or ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 lbs.

Nice To Haves

Associate’s degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Provide clear communication and follow-through to deliver an exceptional customer experience.
Manage tools, parts, and inventory accurately and carefully.
Travel regularly to customer sites within an assigned local or regional territory.