Field Service Technician

Abbott • Asheville, NC

13d • Remote

About The Position

Abbott Vascular’s Field Service Technician is the primary account contact for capital service and technical support, providing ongoing proactive product support to assigned territories and accounts. The role focuses on maintaining customer loyalty and retention while supporting vascular products, including stents, guide wires, catheters, vessel closure devices, and related imaging software. The position is remote in the United States, with preferred locations in South Carolina, North Carolina, Tennessee, and Kentucky, and requires travel 50% of the time.

Requirements

• Associate degree or an equivalent combination of education and work experience.
• At least 2 years of relevant experience with instrumentation used in a Cath Lab.
• At least 2 years of experience interfacing with customers.

Nice To Haves

• Experience with capital equipment engineering.
• Experience with Imaging/OCT.
• Experience with hospital or medical-specific equipment and X-ray equipment.

Responsibilities

• Provide Level I and Level II phone and on-site technical support to maintain product performance or resolve hardware, software, and disposable-related customer complaints.
• Perform proactive service activities to maintain system performance.
• Use standard troubleshooting tools and concepts to identify issues and root causes.
• Assess the urgency of support requests, recommend actions, and implement solutions that address customer and Abbott business needs.
• Document customer complaints and resolution actions accurately and promptly.
• Plan and prioritize customer visits and account activities.
• Coordinate product or service orders, delivery, and billing for assigned accounts.
• Monitor inventory and replenish it as needed.
• Support the sales team in monitoring and implementing service contract sales at assigned accounts.
• Partner with Sales Executives on account-specific strategy and execution throughout the commercial cycle, and participate in customer business reviews.
• Understand the competitive landscape in assigned accounts or territories and use that knowledge to maximize business opportunities.
• Build and maintain strong relationships to identify opportunities for value expansion.
• Prepare, schedule, and deliver customer training to improve self-sufficiency in troubleshooting and repairing hardware and software and replacing components.

Benefits

• Training and career development, including onboarding programs for new employees and tuition assistance.
• Competitive compensation, incentives, and retirement plans.
• Medical, dental, vision, wellness, and occupational health programs.
• Paid time off.
• 401(k) retirement savings plan with a generous company match.
• Company stability, a record of strong financial performance, and involvement in local communities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree