Field Service Technician

Secur-Serv • Syracuse, NY

12d • $26 - $31

About The Position

Secur-Serv is a managed services provider of IT, print, and hardware services with a security focus, providing nationwide on-site service to businesses across the continental United States and Canada. Field Service Technicians use their technical knowledge and experience to support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. The role installs, troubleshoots, diagnoses, and repairs a range of hardware, including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Technicians travel to customer locations in a company vehicle and may assist other territories, including travel to other metropolitan areas. Training is provided at the Omaha, Nebraska headquarters, with access to manuals and depot support personnel for additional assistance. Overnight travel is required 5–10%.

Requirements

• Two or more years of related experience and/or training.
• Able to attend training at headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state driver’s license.
• Self-motivated and able to work effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.
• Ability to problem solve, think analytically, and be attentive to detail.
• Good verbal communication skills for interaction with customers.
• Able to meet physical requirements for up to eight hours per day.
• Able to travel overnight 5–10%.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school preferred.

Responsibilities

• Travel to customer locations in a company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedules in a timely and efficient manner.
• Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
• Take ownership of meeting customers’ business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to managers, sales, technical support, the call center, and customers through voicemail, a wireless call processing system, or in-person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May train new technicians on the job.

Benefits

• Company car available for personal use.
• Paid training.
• Medical plan options, including copay and HSA plans with employer contributions to the HSA.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Company-paid short- and long-term disability coverage.
• 401(k) savings plan with a company match; vesting begins on the first day of eligibility.
• Wellness program with the opportunity to earn a discount on health insurance premiums.
• Tuition reimbursement up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs.
• Professional and personal growth support, including internal and external training and career path development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed