Field Service Technician

Pengate Handling Systems, Inc. • Wilmington, DE

12d

About The Position

Pengate Handling Systems is seeking a skilled, customer-focused Field Service Technician to diagnose and repair material handling equipment at customer sites. The technician communicates directly with customers and helps keep their equipment operating safely and efficiently. This field-based role suits someone who enjoys problem-solving, working independently, building customer relationships, and taking ownership of their work.

The position involves troubleshooting and repairing equipment, conducting forklift inspections, explaining repair needs and timelines, completing service documentation, and maintaining a company-provided service vehicle and parts inventory. Technicians are expected to work safely, keep customer-site work areas orderly, and represent the company professionally.

Pengate Handling Systems is an Equal Opportunity Employer. Potential hires are subject to pre-employment checks, including background checks and drug screenings. Reasonable accommodations are available for individuals with disabilities.

Requirements

• Experience in mechanical, electrical, automotive, material handling, or a related repair field.
• Valid driver’s license and clean driving record.
• Strong troubleshooting and problem-solving skills.
• Effective communication skills with customers and internal teams.
• Ability to work independently in the field.
• Ability to produce accurate paperwork and documentation.

Responsibilities

• Serve as a technical resource for customers and internal teams.
• Diagnose, troubleshoot, and repair material handling equipment, including basic and advanced repairs.
• Perform forklift inspections to identify repairs and proactive maintenance needs.
• Communicate repair needs, timelines, cost changes, and service recommendations to customers.
• Follow company safety policies and industry best practices.
• Complete accurate, organized service documentation and submit it within required timelines.
• Maintain and safely operate a company-provided service vehicle, including its parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company with a professional appearance, communication, and customer service.

Benefits

• Competitive compensation
• Company service vehicle and gas card
• Medical, dental, and vision coverage
• 401(k)
• Training and development opportunities
• Stable, growing industry with long-term customer relationships

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed