Field Service Technician

Diebold Nixdorf•Palm Beach, FL

10d•Remote

About The Position

Diebold Nixdorf is hiring a Field Service Technician to install, debug, and maintain product and component hardware and software, primarily at customer premises. The technician performs scheduled inspections, cleaning, and other services; completes minor repairs within an assigned territory; checks that products operate correctly; resolves identified issues or escalates them according to established procedures; and schedules service while completing required paperwork. The role also involves working with customers to support satisfaction and understanding of product functionality. With guidance or alongside more experienced technicians, the technician troubleshoots hardware and software failures using diagnostic tools, performs component-level hardware repairs, cleans and adjusts mechanical components, configures and installs software, performs routine preventive-maintenance checks, refills consumables, and installs, moves, adds, changes, or removes hardware and software. The technician trains customers on installed products, participates in ongoing technical training and KPI initiatives, and assists with special projects. The job includes an on-call rotation for evenings and weekends, travel to customer locations in an assigned territory, and attendance at paid training classes in Canton, Ohio, for one to two weeks at a time.

Requirements

Education or equivalent work experience.
At least 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that meet Diebold Nixdorf fleet requirements.
PC literacy and good knowledge and application of relevant tools and methods.
Ability to attend paid training classes in Canton, Ohio, for one to two weeks at a time; multiple trainings may be required.
Ability to lift and move heavy loads; stand most of the day; and climb, bend, and stoop while working on equipment.
Ability to work with exposure to outside elements.
Ability to adapt to shifts, including an on-call rotation for evenings and weekends.
Exceptional customer service skills.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence, and ability to work in a team environment.
Ability to pass an MVR, background, and drug test where required.

Nice To Haves

Product knowledge of the relevant industry and basic ITIL skills.
Firstline Service Technician work experience.
Vocational or trade school education.

Responsibilities

Install, debug, and provide technical maintenance for product and component hardware and software, mainly at customer premises.
Perform scheduled inspections, cleaning, routine preventive maintenance, and minor product repairs within an assigned territory.
Inspect products for correct operation, resolve identified issues, and escalate issues according to established procedures.
Schedule services, complete required paperwork, and work with customers to support service satisfaction and product understanding.
Use diagnostic tools to troubleshoot hardware and software failures through detailed analysis.
Perform component-level hardware repairs and clean and adjust mechanical components.
Configure and install applicable software.
Perform routine checks according to documented procedures and refill consumables as directed.
Install, move, add, change, and remove hardware and software products (IMAC/R).
Instruct and train customers in the use and operation of installed hardware and software.
Participate in on-the-job, classroom, and web-based hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Organize and inventory truck stock parts and tools.
Participate in an on-call rotation for evenings and weekends.