Field Service Technician

Hall's Culligan Water•Cleveland, OH

6h•$22 - $27•Onsite

About The Position

Western Reserve Pure Water in Cleveland is searching for our next Field Service Technician. This position is ideal for someone who has mechanical aptitude and is looking to train for a lifelong career. As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate for this role will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.

Requirements

Must maintain a valid Driver’s License with no restrictions or limitations.
Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.
Proficiency in using hand tools and basic power tools is of the utmost important in this position.

Nice To Haves

Mechanical aptitude
Ability to troubleshoot and diagnose systems
Comfortable consulting with customers
Integrity and accountability
Punctual and reliable
Effective communication
Attention to detail
Comfortable quickly adapting to changing circumstances
Committing to ongoing learning
Highly customer oriented
Comfortable managing their time
Solving problems
Committing to following SOP’s

Responsibilities

Install and service products and systems at both commercial and residential customer locations.
Test and troubleshoot equipment to ensure proper functionality.
Follow standard operating procedures (SOP’s) and safety protocols.
Interact with customers in a professional and courteous manner.
Communicate effectively to explain installation processes and answers questions.
Provide technical support to customers during and after installations.
Diagnose and resolve technical issues in a timely manner.
Train customers on the proper use and maintenance of installed products and systems.
Provide basic technical guidance to customers.
Aid and/or provide training to coworkers and other departments.
Maintain accurate records of installations and troubleshooting steps, including pictures.
Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
Load, unload, and secure service vehicles as required.