Field Service Technician

Owen Companies•Salt Lake City, UT

12d•Onsite

About The Position

The Field Service Technician provides on-site technical support, diagnostics, service, and repairs for equipment sold, rented, and supported by Owen Equipment and Cal-Line Equipment from the Salt Lake City branch. Supported equipment includes Vactor sewer cleaners and hydro-excavators, TRUVAC vacuum excavators, Elgin street sweepers, Heil refuse bodies, Bandit chippers and stump grinders, and Versalift and CMC aerial lifts. The role combines mechanical and technical expertise with customer-facing responsibilities to help municipal, utility, and contractor fleets operate safely and meet OEM standards. The technician supports new, used, rental, and customer-owned equipment and works independently in changing field conditions. Work is performed in both shop and field environments, with exposure to weather, temperature extremes, noise, and heavy equipment. The position requires travel across the branch territory and residence within 45 miles of the Salt Lake City branch. The standard schedule is Monday through Friday, with flexibility to meet customer demand and occasional extended hours or weekend work.

Requirements

At least 5 years of experience in equipment maintenance and repair.
Strong working knowledge of mechanical, hydraulic, and electrical systems.
Ability to read and interpret technical drawings, schematics, and service documentation.
Experience performing field service and working independently with minimal supervision.
Proficiency with basic computer functions for service reporting, documentation, and communication.
Must possess a personal set of hand tools and be willing to expand the tool inventory as needed.
Must maintain a valid driver’s license.
If required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain and maintain an active CDL for DOT purposes.
Ability to stand, walk, bend, and perform physical labor for extended periods.
Ability to lift up to 50 pounds as required.
Must reside within 45 miles of the Salt Lake City branch and travel across the branch territory.
Flexibility to meet customer demand; occasional extended hours or weekend work may be required.

Nice To Haves

Experience with environmental, construction, vocational truck, or similar equipment.
Familiarity with PLC systems and basic programming concepts.
OEM training on Vactor, Elgin, Heil, Bandit, Versalift, or CMC equipment.

Responsibilities

Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, pneumatic, and control systems, including vacuum, water-pump, blower, and sweeper systems.
Assemble, install, and integrate electrical, mechanical, and hydraulic components, including wiring electrical panels, truck-body upfits, and system connections.
Develop and execute repair plans, including sequencing work, identifying parts, and performing component-level repairs to restore equipment to OEM specifications.
Perform inspections and preventive maintenance on aerial devices, chippers, and stump grinders in accordance with OEM and ANSI requirements.
Travel to customer job sites to provide field service, diagnostics, and repairs across major equipment systems, remotely and on-site.
Evaluate and validate warranty claims, coordinate with OEMs, and submit detailed service documentation.
Communicate repair status, findings, and recommendations clearly and professionally to customers.
Identify and source parts, materials, and tooling needed to complete repairs efficiently.
Complete and maintain service reports, work orders, and other documentation, tracking labor, materials, and service activity in company systems.
Read and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.
Operate shop equipment, including forklifts and telehandlers, safely and effectively.
Follow OSHA and company safety standards in shop and field settings, including varying conditions, extreme temperatures, and active job sites.
Ensure service and repairs meet company quality and safety expectations and maintain a safe, clean working environment using proper PPE.