Field Service Technician

Burroughs•Flint, MI

24d

About The Position

Burroughs is hiring a Field Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment at customer sites. The role includes diagnosing technical issues, delivering attentive customer service, and carefully managing tools, parts, and inventory. Technicians receive comprehensive training and work with a wide range of banking and retail technologies, building skills across multiple vendor platforms. The position involves regular travel within an assigned local or regional territory, generally as same-day driving trips. Occasional overnight stays may be needed. A company vehicle is provided for business use. Technicians generally work full-time hours, with schedules that may change to meet customer needs; evening, weekend, overtime, and on-call support may sometimes be required. The posting covers Field Service Technician levels 1 through 3, and pay depends on skills, experience, and competency.

Requirements

High school diploma or equivalent.
At least 21 years of age.
Valid driver's license and at least two years of driving history.
Valid NRT Gaming License, or the ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 pounds.
Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism.
Strong organizational and communication skills.
Ability to work independently and as part of a team.
Flexibility to work varying schedules and, when required, evenings, weekends, overtime, or on-call support.

Nice To Haves

Associate's degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Deliver an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory accurately and carefully.
Travel regularly within an assigned local or regional territory to service customer sites.