Field Service Technician

Diebold Nixdorf•Gulfport, MS

25d

About The Position

Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly at customer premises. Performs scheduled inspections, cleaning, and other services, as well as minor product repairs within an assigned territory. Inspects products for correct operation, resolves issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to ensure satisfaction and understanding of product functionality. The role requires working standard night and weekend shifts.

Requirements

Education or equivalent work experience.
Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
Ability to work evenings, nights, and weekend shifts.

Responsibilities

Use diagnostic tools and detailed analysis to troubleshoot hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on the use and operation of installed hardware and software.
Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Schedule service, complete required paperwork, and support customer satisfaction and understanding of product functionality.
Resolve product issues or escalate them according to established procedures.