Field Service Technician

Raymond West•Phoenix, AZ

23d•Onsite

About The Position

Raymond West is seeking a Field Service Technician to repair and service customer equipment, maintain strong relationships with customers and colleagues, represent and sell the company’s services, meet productivity goals, and follow company and OSHA safety guidelines. Raymond West provides warehouse solutions including lift trucks, racking, conveyor, dock and door, rentals, parts, and service. This field-based position requires daily travel within assigned territories. Technicians receive a company vehicle and fuel card for vehicle expenses. The role may require overtime, off-hours work, and out-of-town work as needed. Candidates must be able to pass a pre-employment physical and drug screen and be insurable by Raymond West.

Requirements

High school diploma, GED, or equivalent.
Minimum of 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills; ability to read, write, and speak English fluently.
Strong organizational and time-management skills; ability to work independently, manage time efficiently, and remain customer-oriented.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers and employees and maintain effective working relationships across departments.
Willingness to work overtime, off-hours, and out of town as needed, and to assume additional responsibility.
Ability to fulfill essential job functions in a consistently alert and safe manner, follow department procedures, take direction, and work as part of a team.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Ability to write routine reports and correspondence and perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions.
Raymond Level 1 Certified or working toward certification, if applicable; must pass available certificates appropriate to the position.
Valid driver’s license with no more than the allowable number of points on record, if applicable, and ability to be insured by Raymond West.
Maintain personally owned tools according to the approved minimum tool list and maintain additional tools as required by duties and certification level.
Professional appearance and behavior; willingness and ability to learn quickly and perform accurately and neatly.
Ability to pass a pre-employment physical and drug screen.

Responsibilities

Repair equipment that Raymond West sells and services.
Maintain and update training and technical skills; train other employees as needed.
Maintain a profitable billing level and meet productivity goals.
Follow Service Department procedures, the Employee Handbook, and safety procedures.
Communicate with the assigned Field Supervisor and coordinate overtime with the supervisor.
Complete paperwork accurately, neatly, and on time.
Communicate available options to customers before proceeding with work.
Maintain the tools needed for repair and scheduled service work.
Complete jobs within quoted time limits when applicable.
Maintain a clean and orderly company vehicle and accurate assigned parts inventory, if applicable.
Represent Raymond West professionally and establish positive rapport with customers.
Maintain working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving oneself or customers.
Account for all available work time.
Pass Raymond certification and recertification, if applicable.
Perform other duties and projects assigned by Service Supervisors or Managers.