Field Service Technician

Xylem•Sacramento, CA

9d•$28 - $33

About The Position

The Field Service Technician performs field service activities at customer sites safely, efficiently, and professionally. Depending on the business unit, the work involves troubleshooting, repairing, installing, and maintaining mechanical, electrical, hydraulic, pneumatic, diesel, and other specialized equipment. The role also includes preventative maintenance, parts inventory management, identifying and resolving equipment and safety issues, and providing customer service. The technician should be able to troubleshoot and solve problems, think critically, and work independently in a variety of field environments. Xylem seeks mechanically inclined professionals interested in hands-on work, troubleshooting, and problem-solving. Relevant backgrounds include mechanical, electrical, diesel, automotive, HVAC, hydraulics, industrial equipment, fusion, and related skilled trades. The role involves travel to customer sites, which may include overnight travel, and operation of a company vehicle. Travel requirements vary by division and location.

Requirements

High school diploma or GED.
0–2 years of technical, mechanical, electrical, diesel, or related field service experience preferred.
Prior customer-facing experience preferred.
Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
Ability to obtain and maintain a DOT Medical Card, if required.
Valid driver's license and an acceptable driving record; candidates must meet company driving standards.
Strong troubleshooting, critical-thinking, and problem-solving skills.
Ability to work independently with minimal supervision.
Excellent communication and customer service skills.
Proficiency with Microsoft Office applications and mobile technology.
Ability to analyze technical information and communicate findings clearly.
Ability to learn new equipment, systems, and technologies.
Ability to develop effective solutions in dynamic field environments.
Relevant mechanical, electrical, diesel, hydraulic, pneumatic, fusion, or other technical knowledge depending on business unit requirements.
Successful completion of required driver, DOT, medical, and background screening requirements.

Nice To Haves

Experience with mechanical equipment, electrical systems, diesel, hydraulics, HVAC, automotive, industrial equipment, pumps, fusion, or related technical fields.
Prior customer-facing experience.
0–2 years of technical, mechanical, electrical, diesel, or related field service experience.

Responsibilities

Promote and maintain a safe work environment for employees, customers, and contractors.
Troubleshoot, repair, install, and perform preventative maintenance on customer- and company-owned equipment.
Diagnose mechanical, electrical, hydraulic, pneumatic, diesel, and other equipment issues, as applicable to the business unit.
Manage parts inventory and maintain accurate service documentation.
Identify, communicate, and address safety concerns at customer sites.
Deliver high-quality customer service as a primary point of contact in the field.
Complete service reports and required documentation accurately and on time.
Demonstrate accountability, innovation, and ownership in daily work activities.
Collaborate effectively with team members while working independently as needed.
Support multiple customer locations, systems, and technologies as required.
Travel to customer sites and operate a company vehicle.