Field Service Technician

Leidos•Reston, VA

8d•$59,150 - $106,925•Onsite

About The Position

Leidos Defense Sector is hiring a Field Service Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT systems, as well as network administration support for an organization primarily using Microsoft Enterprise software across multiple networks. The technician will work as part of a team supporting U.S. and coalition personnel throughout the ARCENT Area of Responsibility. This is a deployed position at Camp Arifjan, Kuwait. The role requires 12-hour on-site shifts, seven days per week, and 24/7 on-call availability, including weekends and holidays. The employee may also be required to surge to alternate locations or deploy to austere forward locations.

Requirements

Bachelor's degree and 2 or more years of relevant experience; additional experience may be considered in lieu of a degree.
Active TS/SCI security clearance in DISS.
Active IAT II 8140 certification or higher, such as Security+.
Active Windows Computing Environment certification, such as MS-900 or MD-102, or ability to obtain one after hire.
Experience resolving Tier I and II hardware, software, and application issues, including printers, basic LAN issues, and scheduling and troubleshooting VTCs.
Working knowledge of Active Directory Users & Computers, security groups and NTFS permissions, Cisco network/LAN principles, MS Windows 11, MS Office, and desktop and laptop hardware.
Ability to work 12-hour on-site shifts seven days per week.
Availability for 24/7 on-call duties, including weekends and holidays.
Current U.S. passport with at least 36 months of validity and five blank pages.
Successful completion of CRC processing and medical screening, and designation as fit for deployment, including medical tests and BMI analysis.
Ability to obtain and maintain a host-nation work visa, including required local or regional medical testing.
Willingness to live and work in Kuwait or deploy to austere forward locations as required.
Ability to comply with corporate and local site policies, host-nation laws, customs, and courtesies.

Nice To Haves

Active IT certification, such as AZ-802, CCNA, VCTA, or NCDA.
Experience with U.S. intelligence networks and organizations in Southwest Asia or on a Camp Arifjan service desk.

Responsibilities

Provide Tier I and II customer service support across multiple networks, facilities, and locations, handling in-person, telephone, and ticket-system requests and escalating incidents when needed.
Perform hardware and infrastructure work, including cable management, workstation installations, UPS checks, laptop and desktop component replacement, and basic printer maintenance.
Remediate issues with Windows desktops and laptops, printers, digital senders, video teleconference systems, and VOIP systems.
Perform basic Active Directory tasks and manage NTFS permissions, including shared-folder access.
Troubleshoot, diagnose, and resolve software issues involving MS Office and Outlook, Adobe, Java, and PKIs.
Apply workstation patches and updates locally and remotely, including through PowerShell and RDP.
Record work in designated incident database tools and systems, such as Remedy, and complete tickets accurately and promptly.
Support user in-processing and out-processing, including account creation, workstation setup, and drive and printer mapping.
Schedule and de-conflict video teleconferences.
Conduct site surveys and install IT equipment.
Participate in or lead special projects and daily operations as assigned by the site lead, including supporting alternate locations and backfilling personnel during R&R or other absences.