Field Service Technician Coffee/Espresso Machines and Combi-Ovens

Smart Care Equipment Solutions•New York, NY

11d

About The Position

Turbo Technicians, LLC., a Smart Care company, is a fast-growing nationwide service company specializing in Rapid Cook technology. The company is seeking a skilled technician in New York City and the surrounding area. The role services commercial coffee and espresso machines as well as TurboChef and combi-ovens, and includes troubleshooting, repair, installation, removal, preventive maintenance, and cleaning of commercial restaurant equipment. Turbo Technicians is an authorized service agent for TurboChef and repairs all lines of OEM equipment. The technician provides responsive customer service, documents work accurately, coordinates parts and deliveries, and works with dispatch, management, warehouse, and other technicians. Paid training is provided. The position offers a company vehicle, fuel card, tools, supplies, and cellphone.

Requirements

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity, including amperage, voltage, and resistance, and ability to read basic equipment schematics.
Ability to understand, read, and use a multimeter.
Ability to work flexible shifts.
Familiarity with basic tools and a multimeter.
Basic understanding of and skill with MS Office.
Valid driver's license.
Organizational skills, attention to detail, and a sense of urgency in responsiveness.
Ability to adapt to the workplace environment and organizational change.
Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

Aptitude in technical trades.
Background in field service or restaurant equipment.

Responsibilities

Provide professional, courteous, and motivated service focused on delivering high value.
Respond to reactive 24-hour service needs, including equipment troubleshooting, diagnosis, repair, and resolution.
Perform timely repairs, installation, and removal of commercial restaurant equipment.
Perform scheduled preventive maintenance and equipment cleaning.
Order repair parts and schedule their delivery, and maintain inventory.
Accurately record and complete work orders and maintain accurate documentation in accordance with company policy.
Interact effectively with internal dispatch, management, warehouse, and technician teams.
Maintain a professional, clean appearance and keep the service vehicle clean and neat.