Field Service Technician Coffee/Espresso Machines and Combi-Ovens

Smart Care • Dallas, TX

13d

About The Position

Turbo Technicians, LLC., a Smart Care company, is a fast-growing nationwide service company specializing in Rapid Cook technology and an authorized service agent for TurboChef. The Field Service Technician repairs commercial coffee and espresso machines as well as TurboChef and combi-oven equipment in Dallas, Texas, and the surrounding area. The role includes reactive service, troubleshooting and diagnosis, repairs, installations and removals, preventive maintenance, and cleaning. The company provides paid training, a service vehicle, and tools and supplies.

Requirements

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity, including amperage, voltage, and resistance, and ability to read basic equipment schematics.
• Ability to understand, read, and use a multimeter.
• Familiarity with basic tools and a multimeter.
• Basic understanding of and skills in MS Office.
• Valid driver's license.
• Organizational skills, attention to detail, and a sense of urgency in responding to service needs.
• Ability to adapt to the workplace environment and organizational change.
• Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
• Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

• Aptitude in technical trades.
• Background in field service or restaurant equipment.

Responsibilities

• Provide professional, courteous, and customer-focused service.
• Respond to reactive service calls, including troubleshooting and diagnosing equipment problems, making repairs, and resolving issues.
• Perform timely repairs, installations, and removals of commercial restaurant equipment.
• Conduct scheduled preventive maintenance and cleaning to support customer satisfaction and equipment performance.
• Order repair parts, schedule their delivery, and maintain inventory.
• Accurately complete work orders and maintain documentation in accordance with company policy.
• Coordinate effectively with dispatch, management, warehouse, and technician teams.
• Maintain a professional, clean appearance and keep the service vehicle clean and orderly.

Benefits

• $1,000 sign-on bonus.
• 401(k) with company match.
• Three weeks of PTO.
• Holidays and floating holidays.
• Medical, dental, and vision benefits.
• Company vehicle and fuel card.
• Repair and service tools and supplies.
• Cellphone.
• Paid training.
• Overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed