Field Service Technician, Coffee Equipment- Silver Spring, Maryland

The J.M. Smucker Co. • Silver Spring, MD

21h

About The Position

The Field Service Technician services coffee equipment for businesses in a coverage area that includes Washington, DC, Northern Virginia, Central Maryland, and surrounding areas. The role supports customers such as healthcare facilities, hotels, and other local businesses, helping ensure coffee equipment operates properly and customers can enjoy the company’s brands.

The technician receives training on coffee machinery and equipment and provides customer service to support customer satisfaction and retention. The position includes scheduled maintenance, installations, machine removals, asset management, and emergency service requests. It also involves managing equipment inventory, ordering parts, documenting service activities, and driving a company vehicle equipped for the role.

Requirements

• High school diploma or equivalent.
• Reside within 45 miles of Silver Spring, Maryland.
• Strong customer service skills.
• Self-motivated.
• Basic computer skills in Microsoft Office.
• Valid driver's license and clean driving record.
• Ability to meet the physical requirements of the job, including lifting up to 75 pounds and frequent driving.
• Ability to work on-call hours at least once a month as part of a rotational program.

Nice To Haves

• Entry-level plumbing and electrical experience; additional training will be provided.

Responsibilities

• Lead the equipment service business for corporations within the assigned coverage area.
• Learn coffee machinery and equipment through training provided by the company’s training teams.
• Provide customer service to maximize customer satisfaction and retention.
• Perform equipment service, including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories, conduct quarterly warehouse inventory checks, and order parts as needed.
• Document service procedures and activities, including electronic invoices, customer names and contact information, and reported quality issues.
• Drive and maintain a company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED