Field Service Technician

Morris Midwest • Janesville, WI

20d

About The Position

Morris Midwest, part of Morris Group, Inc., provides CNC machine tools, tooling and accessories, and engineering, installation, and maintenance support to manufacturers of precision machined parts. The Field Service Technician travels to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls. The role also includes researching machine issues using technical resources, documenting service work, promoting and performing preventive maintenance, and providing after-sales technical support and training. The technician is expected to maintain in-depth knowledge of the machine tool industry and the company’s represented product lines. The position is based in a regional territory and involves frequent travel and driving, flexible hours, and work at customer sites.

Requirements

• Five years of experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including flexible hours and frequent travel and driving throughout a regional territory.
• Ability to access all areas of premises and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged periods and perform bending, twisting, stooping, reaching, and lifting of moderate-to-heavyweight material up to 50 pounds with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.
• For safety-sensitive positions: ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions, including equipment interiors and elevated areas; and perform precise electrical, mechanical, and diagnostic work requiring strong hand-eye coordination and fine motor skills.
• For safety-sensitive positions: ability to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while consistently wearing required PPE.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit documentation to the office and customer regarding machine issue status, repairs, and installations.
• Promote and perform preventive maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the product lines represented by the company.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• 3+ weeks of vacation to start.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed