Field Service Technician

Raymond West•Reno, NV

3d•$24 - $52•Onsite

About The Position

Raymond West is seeking a Field Service Technician to repair and service customer equipment, maintain productive working relationships with customers and colleagues, represent the company, meet productivity goals, and follow Raymond West and OSHA safety guidelines. Raymond West provides warehouse solutions including lift trucks, racking, conveyor, dock and door, rentals, parts, and service. This field-based position requires daily travel within assigned territories. The technician is provided a company vehicle and fuel card and must be insurable by Raymond West. The role may require out-of-town travel, overtime, and off-hours work as business needs dictate. Candidates must pass a pre-employment physical and drug screen. The hourly pay range is $24.00–$51.56; the specific offer may depend on factors including relevant experience, education, and work location.

Requirements

Excellent written and verbal communication skills; ability to read, write, and speak English fluently.
Strong organizational and time-management skills; self-motivated and able to manage time efficiently.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Ability to speak effectively to groups of customers or employees and to deal with customers face-to-face.
Ability to maintain effective working relationships with employees, coworkers, managers, technicians, and fellow workers; must be a team player and able to take direction.
Customer-oriented, professional, flexible, and willing to follow Service Department mandates and procedures.
Ability to maintain alertness and work safely; willingness to work off-hours as needs dictate and assume additional responsibility as required.
Must pass available certificates appropriate to the position; Raymond Level 1 Certified or working toward certification, if applicable.
Working knowledge of basic D.C. and A.C. electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Ability to write routine reports and correspondence, perform basic arithmetic, and apply common-sense understanding to written, oral, or diagrammed instructions.
Valid driver’s license with no more than the allowable points on record, if applicable; must be insurable by Raymond West.
Maintain required personally owned tools and any additional tools required by duties and certification level.
High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Able to meet the physical demands of the position, including frequently lifting or moving up to 50 pounds and performing climbing, balancing, stooping, kneeling, crouching, crawling, reaching, and hand-use tasks.
Must pass a pre-employment physical and drug screen.

Responsibilities

Repair equipment sold and serviced by Raymond West.
Update training and skills continuously, train other employees as needed, and pass applicable Raymond certifications and recertifications.
Maintain a profitable billing level and meet productivity expectations.
Follow Service Department procedures, company policies, and safety procedures.
Communicate with the assigned Field Supervisor and coordinate overtime with the supervisor.
Complete paperwork accurately, neatly, and on time.
Explain available options to customers before proceeding with work and maintain positive customer relationships.
Keep necessary tools for repair and scheduled service work, and maintain personally owned tools according to the approved minimum tool list.
Complete jobs within quoted time limits when applicable.
Keep the company vehicle clean and orderly and maintain assigned parts inventory when applicable.
Represent the entire company professionally and maintain working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving oneself or customers.
Account for all available working time.
Work overtime, off-hours, or out of town when necessary, as directed or coordinated with the supervisor.
Perform other duties and projects assigned by Service Supervisors or Managers.